Welcome to Sportlots Sellers User Guide - Account Summary

The "Account Summary" screen is where sellers can review and process orders.

Orders Placed/Pending Payment
Orders to be Filled
Orders Filled/Payment Due
Order History

Orders Placed/Pending Payment

Orders in the "Orders Placed/Pending Payment" category are orders that buyers have placed but have not yet paid for. Under no circumstances should a seller ever ship an order in this status. There is always the possibility that the buyer may not pay for the order. Fees in this category will always be zero since these orders have not yet been paid for. The seller can see a summary of sales and postage in this category and by clicking on the quantity, the seller can review all of the pending orders.

On the "Order Summary" screen, the seller can do the following:

  • Click on any of the orders to see the details from each of these orders.

  • Click on the "Contact" link to send information regarding this order to the buyer. This can be especially useful if the seller sees a problem with the order. It's possible the seller can let the buyer know before payment is made so the buyer can remove the card from the order beforehand, preventing the seller from having to refund the buyer their money. Do not use this feature to ask the buyer to send payment. Sportlots already sends email reminders to buyers regarding this.

  • Click on the "Report Card" light. This provides the seller useful information about the performance of the buyer. For example, if the buyer's report card shows that they typically leave a lot of negative feedbacks, the seller may want to take extra care in shipping the cards to help prevent any negative feedbacks. It can also help make decisions about adding a manual block on this buyer if the seller has had a bad experience with the buyer to prevent further problems in the future.

    Buyers have 17 days (21 days if the buyer is from Canada) from the date the order was placed to get payment to Sportlots. If payment isn't received within this timeframe, the inventory will be restored back to the seller's Sportlots store, or in the event that this was an auction order, the auctions will be relisted for the seller the following day. Buyers who fail to pay for orders will have this fact tracked on their report card. Sellers can choose to set "auto-block" criteria to prevent buyers who fail to pay for orders from viewing their inventory or auctions. For more information about setting auto-block criteria, see the "Seller Profile" section in the Seller's Guide.

    Orders Filled/Payment Due

    Orders in the "Orders Filled/Payment Due" category are orders that the seller has filled. Sportlots will pay the seller for the order at the end of the month. If there are any fees, the seller can click on the amount to see a breakout of fees in this category. The fees in this category may only be estimates since the Sportlots fees will vary for Sportlots stores based on the sales generated that month. The seller can see a summary of sales and postage in this category and by clicking on the quantity, the seller can review all of the orders they will be paid for.

    On the "Order Summary" screen, the seller can do the following:

  • Click on any of the orders to see the details from each of these orders.

  • Click on the "Contact" link to send information regarding this order to the buyer. The seller must be sure to communicate with the buyer in a professional way.

  • Click on the "Report Card" light. This provides the seller useful information about the performance of the buyer. For example, if the buyer's report card shows that they typically leave a lot of negative feedbacks, the seller may want to take extra care in shipping the cards to help prevent any negative feedbacks. It can also help make decisions about adding a manual block on this buyer if the seller has had a bad experience with the buyer to prevent further problems in the future.

  • Clicking on the "Adjust" link will allow the seller to adjust the order after the order has been marked filled. After clicking on the "Adjust" link, the seller will be able to adjust the entire order by clicking on the "Adjust entire order" button. The seller can also adjust individual cards within the order by changing the quantity and price of each individual card and clicking the "adjust" button for that particular card. This can be a little tricky and many sellers do this incorrectly. Sportlots has provided "more info" links on this screen to guide the seller through this process. Be sure to follow the instructions and to this correctly. Once the adjustment is complete, it cannot be changed again.

    Order History

    After each month, Sportlots creates a category for each month so the seller can review their payments and order details. By default, Sportlots will only show the last three months of history, but the links at the bottom of the screen allow for more months to be displayed. If there are any fees, the seller can click on the fees to see a breakdown of fees in this category. The seller can see a summary of sales and postage in this category and, by clicking on the quantity, the seller can review all of the orders they were paid for that month.

    On the "Order Summary" screen, the seller can do the following:

  • Click on any of the orders to see the details from each of these orders.

  • Click on the "Contact" link to send information regarding this order to the buyer. This can be especially useful if the seller sees a problem with the order. It's possible the seller can let the buyer know before payment is made so the buyer can remove the card from the order beforehand, preventing the seller from having to refund the buyer their money. Do not use this feature to ask the buyer to send payment. Sportlots already sends email reminders to buyers regarding this. The seller must be sure to communicate with the buyer in a professional way.

  • Click on the "Report Card" light. This provides the seller useful information about the performance of the buyer. For example, if the buyer's report card shows that they typically leave a lot of negative feedbacks, the seller may want to take extra care in shipping the cards to help prevent any negative feedbacks. It can also help make decisions about adding a manual block on this buyer if the seller has had a bad experience with the buyer to prevent further problems in the future.

  • Clicking on the "Adjust" link will allow the seller to adjust the order after the order has been marked filled. After clicking on the "Adjust" link, the seller will be able to adjust the entire order by clicking on the "Adjust entire order" button. The seller can also adjust individual cards within the order by changing the quantity and price of each individual card and clicking the "adjust" button for that particular card. This can be a little tricky and many sellers do this incorrectly. Sportlots has provided "more info" links on this screen to quide the seller through this process. Be sure to follow the instructions and to this correctly. Once the adjustment is complete, it cannot be changed again.